Some Factors Affecting Patients Caregivers’s Satisfaction at Examination Department, Saint Paul General Hospital in 2019

Do Thi Kim Tao

Main Article Content

Abstract

Purpose: To describe some factors affecting patient caregiver’s satisfaction at Examination Department, Saint Paul General Hospital in 2019.


Methods: A cross-sectional descriptive study was conducted on 514 caregivers (aged 18 years and over).


Results: There was no difference in gender (p> 0.05) in term of satisfaction of the patient’s caregivers on the quality of medical services. The satisfaction rate was approximately equal for both men and women (male 74.3%, female 74.8%). There was a statistically significant difference between caregivers’ occupation and  satisfaction. Through the data, we saw the highest rate of caregivers’ satisfaction was among farmers and free workers, which was 73.9%. The percentage of  disatisfaction was higher, at 42.4% among pupils, students, and officials.


Conclusion: The higher the educational level is, the higher the level of dissatisfaction becomes. Students and official group have the highest rate of dissatisfaction.

Article Details

Keywords

Satisfaction, outpatient department

References

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